Returns Or Exchange

At Thia.pk, we want you and your little one to be happy with every order. If something is not right, you can request an exchange or return under the conditions below.

Time Limit

You must request an exchange or return within 7 days of receiving your order. Requests made after 7 days cannot be accepted.

Condition of Items

To be eligible, the item must be:

  • Unused, unwashed and unworn
  • In its original packaging, with all tags and accessories attached

Items returned used, damaged or without tags will not be accepted and will be sent back to you.

Exchanges

You can exchange an item for a different size, colour or product of the same or higher value. If the new item costs more, you pay the difference.

Returns and Refunds

  • Refunds are given as a store voucher code, not cash or bank transfer.
  • The voucher equals the price you paid for the returned item, excluding delivery charges, and can be used on your next order.
  • Delivery charges are non-refundable in all cases.

Defective, Damaged or Wrong Items

If you receive a defective, damaged or wrong item, contact us within 7 days of delivery with your order number and clear photos of the item. After checking, we will offer an exchange or a voucher.

How to Return an Item

  1. Contact us on WhatsApp at +92 347 3874814 or email thethia.pk@gmail.com with your order number and the reason for return.
  2. Once your request is approved, we will share our return address (Karachi, Pakistan) with you by WhatsApp or email.
  3. Pack the item securely and write “RETURNED ITEM” and your order number on the parcel.
  4. Send the parcel by courier to the address we share. Return courier charges are paid by the customer.
  5. Once we receive and inspect the item, we will process your exchange or send your voucher within 3–5 working days.

Questions?

WhatsApp: +92 347 3874814
Email: thethia.pk@gmail.com

Thia.pk – Newborn & Kids Store